Learning Objectives and Class Prep - Operations Management
Introduction
Although the manufacturing sector in the United States has declined as a percentage of the overall economy, it is still a vital part of American business. This chapter explores the current state of U.S. manufacturing as well various production processes and techniques to improve productivity.
Learning Objectives
Upon completing the learning activities associated with this lesson, class participants should be able to:
- Define operations management and discuss the role of the operations manager in a manufacturing company.
- Describe the decisions and activities of the operations manager in overseeing the production process in a manufacturing company.
- Explain how to create and use both PERT and Gantt charts.
- Explain how manufacturing companies use technology to produce and deliver goods in an efficient, cost-effective manner.
- Describe the decisions made in planning the product delivery process in a service company.
- List the characteristics that distinguish service operations from manufacturing operations and identify the activities undertaken to manage operations in a service organization.
- Explain how manufacturing and service companies alike use total quality management and outsourcing to provide value to customers.
Preparation for Class
To prepare for this session, you will need to do the following activities:
- Review the Learning Objectives
- Read Chapter 10 from the Press Books site
- Watch the Video Presentation linked at the end of this chapter