Tech Support
If you want to join our Community of Practice and use Discussions, go to Home and select Join This Course in the top right corner of the page.
Canvas
Click Help on any Canvas screen for a list of support options.
Zoom
For problems logging into Zoom, contact Virginia Tech 4Help:
- Go to 4help.vt.edu Links to an external site., log in with your PID and PID password, and click Get Help.
- Call (540) 231-4357.
For problems using Zoom, contact Zoom Support:
- Search Zoom documentation in the Zoom Help Center Links to an external site..
- Chat live (24-7) with Zoom support. Go to Zoom Video Communications Technical Support Links to an external site. and click Chat live.
- Call Zoom support (24-7) at 888-799-9666 ext 2.
Kaltura/My Media/Media Gallery
If you need help with Kaltura:
- Watch videos on using Kaltura on the Kaltura Video Hub Links to an external site..
If you still have questions:
- For Kaltura in Canvas or at video.vt.edu, go to 4help.vt.edu Links to an external site., log in, and click Get Help.
General questions about moving online
See Training or Put in a 4Help incident
- Go to 4help.vt.edu.
- Log in with your PID and passphrase.
- Click Get Help.
- Type in your question.
- If related to your course site, include the URL and the course CRN.
- Include screenshots if possible.
- Type in anything you have tried to troubleshoot your problem (ex. switching browsers, restarting your computer, etc.)
- Click Submit.